1. Introduction
We value our clients and aim to provide the best educational consulting services. This Cancellation and Refund Policy outlines the terms and conditions for canceling services and requesting refunds.
2. Definitions
- Client: The individual or entity that purchases educational consulting services from our company.
- Service: The educational consulting services provided by our company.
- Consultation: A scheduled meeting between the client and our consultant.
3. Cancellation Policy
3.1. Client-Initiated Cancellations
- Individual Consultations: Clients must cancel at least 24 hours before the scheduled consultation to receive a full refund or reschedule without penalty. Cancellations made less than 24 hours in advance will incur a fee equal to 50% of the consultation fee.
- Package Services: For cancellations of packages (e.g., multiple sessions, comprehensive plans), clients must provide at least 7 days’ notice before the first scheduled consultation for a full refund. Cancellations made less than 7 days in advance will incur a fee equal to 25% of the package cost.
3.2. Company-Initiated Cancellations
- In the event that our company needs to cancel a consultation, clients will be offered a full refund or the option to reschedule at no additional cost.
4. Refund Policy
4.1. Eligibility for Refunds
- Individual Consultations: Refunds will be processed if the cancellation is made at least 24 hours in advance.
- Package Services: Refunds for package services will be prorated based on the number of sessions used and the time of cancellation notice. The refund will be calculated as the total package cost minus the cost of completed sessions and any applicable cancellation fees.
4.2. Refund Process
- Refund requests must be made in writing via email to [email address].
- Approved refunds will be processed within 14 business days from the date of approval.
- Refunds will be issued using the same payment method used for the original purchase.
5. Non-Refundable Services
- Certain services, such as special workshops, seminars, or events, may be non-refundable. These services will be clearly marked as non-refundable at the time of purchase.
6. Dispute Resolution
- If there is a dispute regarding a refund, clients are encouraged to contact our customer service team at [customer service email/phone number] to resolve the issue.
7. Changes to This Policy
- Our company reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Clients will be notified of significant changes via email.
8. Contact Information
- For any questions or concerns regarding this policy, please contact us at taruc1211@gmail.com.